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Monday – Friday: 9am – 5pm



Terms and Conditions


Our contact details:

Edusentials Ltd
Ribble Court, 1 Mead Way, Shuttleworth Mead Business Park, Padiham BB12 7NG
Phone: 0844 854 8647 / 01282 222360
Fax:   0844 854 8648

1. Orders
All orders are subject to these terms and conditions issued by Edusentials Ltd., and shall override and exclude any conditions stipulated or referred to by the purchaser.
Orders are accepted and delivery estimates given conditionally on our being able to secure the necessary materials and without responsibility for delays or non fulfilment arising through
risk and uncertainties, strikes, accidents, force majeure, or any other circumstances outside our control.

2. Selling Price
The price of goods and services is as the current price list. We reserve the right by giving written notice to the buyer at any time before delivery, to increase the price of the goods and services to reflect any increase in cost which is due to any factor beyond our control. All prices shown exclude VAT which will be added at the appropriate rate at time of order.
Prices do not include installation costs.

3. Opening an account with Edusentials
All UK state schools, authority nurseries, public organisations and registered charities qualify for FREE credit account. The account is set up with first order and payment is strictly 30 days from the invoice date. We reserve the right to charge interest and/or late fees on any overdue accounts. Kindly note the credit limit on first orders is limited to a maximum of £2,000 depending on total order value and type of organisation. For private individuals, payment is required at the time of ordering. Please see how to pay below.

4. Delivery
FREE Delivery
Delivery is FREE to mainland UK (some highland areas may incurr charges). Where a delivery charge is to be applied you will be advised before goods are dispatched.
Items delivered from stock will be dispatched within 5 working days. All other deliveries will be within 4 weeks. Any exceptions to this will be advised as soon as known.

5. Terms of Payment

Accounts must be paid in full within 30 days of the invoice date unless otherwise agreed in writing. We reserve the right to charge interest at 8% above the Bank of England base rate on all overdue amounts and the customer will be liable for all legal costs and expenses incurred as a result of late payment.
Any discounts agreed are only applicable if paid within the 30 day period.

6. How to Pay

By Bacs or Cheque:
Please make cheques payable to Edusentials Ltd and post to:
Edusentials Ltd, Ribble Court, 1 Mead Way, Shuttleworth Mead Business Park, Padiham BB12 7NG.

BACS payments to:

Account Name: Edusentials Ltd
Sort Code: 83-04-25
Account No.: 10175430

Remittance advice to:  or FAX 0844 854 8648

For private customers payment is required with order, either by cheque or online payment.


We accept secure transactions through our website which accepts all major cards and Paypal. Card details taken online will be handled securely through a 256-bit encryption SSL. Our payment gateway is powered by Sagepay to ensure that sensitive data is protected. Edusentials is fully PCI compliant and card information is processed in a secure environment.

7. Back Orders
If your item is not in stock it will automatically be placed on back order for you. If goods are not available within our standard 3-4 week delivery you will be contacted to be given the option to cancel or amend your order if you would rather not wait.

8. Guarantee
All products have a standard  12 month guarantee and many have much longer which is indicated within the product description. All our products meet our own high quality standards and comply with all relevant UK and EU safety legislation.

9. Passing of Property
The risk in the products supplied shall pass to the buyer on delivery into the buyers possession or to the place of delivery nominated by the buyer and Edusentials shall be under no liability whatsoever for any loss or damage occurring thereafter.

10. Title Of Goods

Ownership (title) of the goods only passes to the purchaser on full payment of the appropriate invoice. In case of default in payment the company shall be granted access rights in order to repossess the goods.

11. Returns Policy
In the event that goods are received in a damaged condition or there is a shortage in the delivery as against the delivery note then please ensure that both the company and the carrier are notified within three working days.

Please contact us on 0844 854 8647 to arrange replacement and or collection. Please note that photographic evidence is required of any damage before a collection or replacement can be triggered.

In all other circumstances, before returning goods, please contact us on the above number and we will advise on the appropriate procedure.
We reserve the right to levy a delivery/collection and re-stocking charge for goods ordered in error or through change of mind.

12. Cancellations
If you have placed an order and wish to cancel, a charge may be payable if your goods are in the process of being shipped and we have incurred delivery expenses. The charge will depend upon the type and size of goods.
If you have received goods that you subsequently decide you no longer require then you have the right to cancel your order. There are a number of conditions that apply when exercising this right:

  • Goods must be returned at your own expense except where damaged or faulty.
  • You must give due notice that you intend to return the goods within 14 days of you receiving them.
  • Goods must be returned in their original packaging, unused and in a perfect condition.
  • Goods supplied direct from a manufacturer will be subject to the returns conditions of that manufacturer which will incur return carriage charges and a restocking charge.

It is the customer’s responsibility to ensure that the goods are adequately packaged in the event of any return to ensure goods remain re-saleable.  Please note that (except in the case of defective or damaged products) any goods that have been made to order cannot be returned.

13. Refunds

If you cancel your order, we promise to return to you as soon as possible (and at the latest within 30 days) all sums paid to us in respect of the products returned less any return carriage/re-stocking charges where applicable.

14. Privacy Policy
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Our customers privacy is very important to us and Edusentials will not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. This website complies to all UK national laws and requirements for user privacy. View our Privacy Policy here.

15. Security

Edusentials Ltd will never disclose our customers information to third parties, other than when required for order placement. In such cases, the third party will never disclose any of the details to any other third party. Cookies are used on this site. As a valued customer, Edusentials Ltd would like to email you with offers on products we feel may be of interest. To stop receiving this information, contact us on 0844 854 8647 or email: