Sign in
My account
At Edusentials, we are committed to providing high-quality educational furniture, nursery equipment, classroom resources, and school supplies to customers across the UK. Customer satisfaction is important to us, and we aim to ensure that all products arrive in excellent condition and meet your expectations.
This Return Policy explains your rights and outlines the procedures for returning items purchased from us. By placing an order through our website, you agree to the terms outlined below.
If you are not completely satisfied with your purchase, you may request a return in accordance with this policy. We recommend that all goods be inspected immediately upon delivery to ensure that they are suitable, complete, and free from damage.
To initiate a return, customers must contact our customer service team before sending any goods back. Returns made without prior authorisation may not be accepted.
Returned items must:
We reserve the right to refuse returns that do not comply with these conditions.
If you wish to return an item because you have changed your mind, you may do so within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.
To qualify for a change-of-mind return:
Once the returned item has been inspected and approved, a refund will be processed through the original payment method. Please note that delivery charges may not be refundable unless required by law.
Certain items may not be eligible for cancellation or return, including:
We take great care to ensure all products are thoroughly checked before dispatch. However, if your order arrives damaged, defective, or incomplete, please notify us as soon as possible, preferably within 48 hours of delivery.
When reporting damaged or faulty goods, customers may be asked to provide:
Depending on the situation, we may offer:
We may arrange the collection of faulty items where appropriate. Goods must not be disposed of unless instructed by our team.
If you receive an incorrect product, please contact us promptly so that we can resolve the issue quickly. We will arrange for the correct item to be supplied and provide guidance regarding the return or collection of the incorrect goods.
Incorrect items should remain unused and in their original packaging wherever possible.
Some products cannot be returned unless they are faulty. These may include:
Where a product is non-returnable, this may be stated within the product description or communicated at the time of purchase.
Many of our products are large educational furniture items or specialist resources that require dedicated delivery services. Customers are responsible for ensuring that:
If delivery cannot be completed due to access restrictions or failed delivery attempts, additional delivery or collection charges may apply.
If large furniture items are returned due to a change of mind, collection and restocking charges may be deducted from the refund amount.
Once returned goods have been received and inspected, refunds will be processed as quickly as possible. Refunds are generally issued using the original payment method.
Please allow reasonable processing time for refunds to appear in your account, depending on your payment provider or banking institution.
Refunds may be reduced if returned goods show signs of use, damage, missing parts, or insufficient packaging.
Orders may be cancelled before dispatch by contacting our customer support team. If the order has not yet been processed or shipped, a full refund will normally be provided.
If production has already begun for made-to-order items, cancellation charges may apply.
Customers should not return products without first contacting our customer service team for return instructions.
All returns should be securely packaged to prevent transit damage. Our customer service team will liaise with you regarding collection.
If you have any questions regarding this Return Policy or wish to request a return, please contact:
Edusentials Ltd
Ribble Court, 1 Mead Way
Padiham
Burnley
Lancashire
BB12 7NG
Phone: 01282 222360
Email: mail@edusentials.co.uk
Our team will be happy to assist you with any queries regarding returns, refunds, replacements, or delivery concerns.
Edusentials reserves the right to update or amend this Return Policy at any time to reflect changes in legislation, business practices, or operational requirements. Any updates will be published on this page.
We recommend checking this page periodically to remain informed of the latest version of our Return Policy.
Note: Nothing in this policy affects your statutory rights under UK consumer protection law.